Returns and Refunds Policy

This policy operates in addition to your rights under the Australian Consumer Law (ACL).

Nothing in this policy excludes, restricts, or modifies any rights you may have under the ACL.

1. Change of Mind Returns

We accept change-of-mind returns within 7 days of delivery, provided:

  • Item is unused
  • Item is in original packaging
  • Item is in resalable condition
  • Proof of purchase is provided

Customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

2. Faulty or Incorrect Items (ACL Rights)

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:

  • Has a major failure
  • Is significantly different from its description
  • Is unsafe or defective

If you believe your item is faulty:

  • Contact us within a reasonable timeframe.
  • Provide photos and your order number.

If confirmed faulty, we will cover reasonable return shipping costs.

3. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Gift cards
  • Final sale items
  • Personalised/custom products

4. How to Initiate a Return

To start a return, email:

hello@kapokdesigns.com.au

Include:

  • Order number
  • Reason for return
  • Photos (if applicable)

Returns sent without prior approval may not be accepted.

5. Refunds

Once your return is received and inspected:

  • Approved refunds are processed within 5–10 business days
  • Refunds are issued to the original payment method
  • Processing time may vary depending on your bank or provider

We reserve the right to refuse refunds for items returned in unsatisfactory condition.

6. Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After this time, orders may already be processed or shipped and cannot be cancelled.

Contact Information

Business Name: Kapok Designs
Email: hello@kapokdesigns.com.au
Country of Operation: Australia