Privacy policy

 

Last updated: 22/2/2026

1. Introduction

This Privacy Policy describes how Kapok Designs ("we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from our Shopify store.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you consent to the practices described below.

2. Personal Information We Collect

When you visit our store, we may collect:

a) Information You Provide

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third parties)
  • Order history
  • Customer support communications

b) Automatically Collected Information

  • IP address
  • Browser type and device information
  • Time zone
  • Cookies and usage data
  • Pages visited and referring URLs

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Communicate with you about purchases
  • Provide customer support
  • Prevent fraud and manage risk
  • Improve our website and services
  • Send marketing emails (if you opt in)

You may unsubscribe from marketing communications at any time.

4. Payment Processing

Payments are processed securely through Shopify and its integrated payment providers (such as Shopify Payments, PayPal, Afterpay, or credit card processors).

We do not store full credit card details on our servers.

5. International Data Transfers

Because we use Shopify’s platform, your information may be processed and stored outside Australia, including in the United States or other countries.

By using our website, you acknowledge that your data may be transferred internationally.

6. Sharing Your Information

We may share your information with:

  • Shopify (e-commerce platform provider)
  • Payment processors
  • Shipping and logistics providers
  • Marketing and analytics providers
  • Legal or regulatory authorities (if required by law)

We do not sell your personal information.

7. Cookies & Tracking Technologies

We use cookies to:

  • Enable website functionality
  • Remember cart items
  • Analyse traffic
  • Improve performance
  • Deliver relevant advertising

You may disable cookies in your browser settings, but this may affect functionality.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

9. Your Rights (Australia & International Customers)

Under Australian law, you may request:

  • Access to your personal information
  • Correction of inaccurate information

If you are located in the EU, UK, or certain U.S. states, you may have additional rights under local laws.

To make a request, contact us at:
📧 kapokdesigns.nt@gmail.com

10. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

However, no online transmission is 100% secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

13. Contact Us

If you have questions about this Privacy Policy:

Business Name: Kapok Designs
Email: hello@kapokdesigns.com.au
Country: Australia